Reference

cnn 5 slot Legal terms for QRIS access

cnn 5 slot Legal terms set out how your account, wallet records and lobby access are handled in Indonesia.

Indonesia accessPhone verificationWallet recordsLocal-law wording
cnn 5 slot cnn 5 slot Legal terms for QRIS access
CONTACT ROUTES

Legal contact for wallet and account questions

A clear contact route matters when you need a clause explained or a record corrected.

Policy question Send an on-site support request when a Legal clause, local-law condition or account-access rule…
Wallet record For DANA, OVO, GoPay or QRIS record questions, attach the visible transaction reference and…
Account access If phone verification prevents access, contact us through the account support route and explain…
DATA PRACTICE

Data rules behind QRIS and account access

Legal handling is practical: we separate account identity, payment references and access events so a request can be checked without exposing unrelated details.

Account data

We use your account details and confirmed phone step to identify the correct account when Legal access, correction or contact…

Payment references

A DANA, OVO, GoPay or QRIS reference helps us connect a wallet status with the right account record.

Cookie controls

Cookies and similar browser storage may keep your chosen session state or remember a device path.

Account security

We use phone verification before account access and may pause a request when account details do not match.

Retention period

We retain account, access and payment references only for the period needed for Legal, security, dispute and record duties.

Change request

To request a correction, access copy or permitted removal, contact the on-site Legal route with your registered phone number and…

Legal answers for Indonesia account access

These Legal answers address the points you are most likely to check before opening an account or sending a wallet request. We explain the practical path for data, access, payment references and contact, while keeping eligibility wording tied to local law. If your situation is not covered, use the support route with the smallest useful set of account details.

The Legal page covers account access, phone verification, data handling, cookies, payment references, retention and contact requests. It also explains that access depends on local law, including when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

The same Legal wording applies to an Indonesia account where local law permits. Before access, we may require phone verification and a matching account step. If your location or eligibility creates a restriction, the displayed access message takes priority over lobby availability.

We use the DANA or QRIS reference shown in your account to match a wallet status with the correct record. Send only that reference through support when needed. We do not require a wallet PIN or full credential in a Legal request.

Yes. Use the on-site Legal contact path and identify the registered phone number plus the record you believe is wrong. We first verify account ownership, then assess the correction under applicable law and confirm the result through the same contact route.

We keep account, access and payment references for the period needed for Legal, security, dispute and record duties. After that period, the record is removed or separated from active handling. The precise period can depend on the record type and applicable local law.

You can request access to data linked with your account through the Legal support route. Include your registered phone number and the type of record requested, such as account access or QRIS status. We verify ownership before responding and apply local-law conditions.

Do not create another account to bypass the check. Contact support from the account path, state where phone verification stopped and provide the registered number. We will explain the relevant Legal condition and identify the next permitted account step.